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Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about...
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Postal Exam 473
This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there. There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor.
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One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money.
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Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has. Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
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You will be tested on how fast and accurately you can compare two lists. Postal workers must be able to differentiate between two addresses to determine if they are the same or different destinations. Address differences include different spelling or transposed numbers. The questions are multiple choice. Questions include an address with street or P. Box, city, and state in the first column of each list and a ZIP Code in the second column. The example below shows the address on the left and the Zip Code on the right in each list. You will compare the Correct List on the left to the List to be Checked on the right. You are required to determine if the address to be checked is exactly the same or different as the address and Zip Code on the Correct List. You must determine if the address and Zip Code is exactly the same or different including the numbers, punctuation, capitalization, and spelling.
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You will make your selections from the list below: A is selected if there are no errors, everything is exactly alike. B is selected if only the addresses are different. C is selected if only the Zip Codes are different. D is selected if both the address and Zip Code are different. Prior to starting the exam you will be given two sample exercises of several questions each to familiarize you with the process. The examiners do this to introduce you to what is expected on the exam and the answer sheets for these practice exams are in the exam booklet, not a separate page.
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Complete the four sample questions that follow to better understand the process. However, the ZIP Code is different. The third and fourth digits in the zip code on the List to be Checked are reversed. Question S2 You will find the addresses have different spellings. The Zip Codes are identical. Question S3 The address and Zip Code of both lists are identical. Question S4 You will find the street address and Zip Code numbers are different.
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The Correct List street number is and the list to be corrected street number is The last two digits of the first five Zip Code numbers are reversed. Before starting the actual practice exams for address checking there are a number of techniques you can use to improve your score and to improve your efficiency so that you will have more time to devote to the exam.
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These techniques and a full length practice exam is printed in the 4th edition of "Post Office Jobs. There will be 6 questions for each of five different forms on the exam. Before starting the actual test the examiners will give you a 2 minute exercise with several questions that you will answer. These questions are not graded. After the introductory exercise you will start the actual exam. Refer to the Domestic Return Receipt form on the next page to answer the first two sample questions for practice and use the same for the first six questions of the timed exam. Where do you enter the address for the recipient on this form?
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Box 3 Front C. Box 3 and 10 C. The letter will be sent certified. Each certified letter has an article number. What two blocks must be filled out to designate a certified mailing? Box 10 and 1 C. Questions can be tricky if you read more into the question than what is presented. In this example, all certified mailings are assigned an article number that is listed in block 4 and you would check the certified box in block 5. Even though the remainder of the form must be filled out before it can be processed, the question is only asking about what must be filled out to designate a certified mailing.
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Focus on what they give you in the question, the known facts. Study Guide For a complete practice exam with guidance and ways to score higher on your test pick up a copy of Post Office Jobs. Also, explore and apply for all job vacancies in the government and private sectors to improve you chance of employment.
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The key here is that in Part A, you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate. You will be shown 5 different forms and asked 6 multiple choice questions on each form, for a total of 30 questions. You will have a total of 15 minutes to answer all the questions. Scoring Your score in Part B is simply the number of items that you answer correctly. There is NO penalty for guessing. Your overall strategy is to make sure you work quickly and answer every question even if you have to guess. Part C of the exam has two sections: coding and memory. The same coding guide will be used for both sections. In the Coding Section of the exam you will have 6 minutes to assign the correct delivery routes to 36 addresses. In the Memory Section of the exam, you will be given 7 minutes to assign 36 addresses to the correct delivery routes. You will use the same Coding Guide that was used in the first coding section, but you will NOT allowed to refer to the Coding Guide — you will have to assign the delivery routes based on memory.
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Scoring Your score in both sections of Part C is the number of questions answered correctly minus one-third of the questions you answer incorrectly. The key here is that in Part C as in Part A , you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate Part D Overview Part D of the exam will attempt to assess your ability to perform effectively as a Postal Service employee. You will be asked questions in 90 minutes that will evaluate your personal characteristics, tendencies and experiences. There are three separate sections of Part D.
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The last section Experience Section will present questions that can have between four and none possible response choices. Part D will attempt to see if you have certain personality traits, interests and experiences that may indicate that you will be a good fit for the Postal Service.
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To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you most likely do? Inform him that until you receive a change of address, you cannot deliver to the new address. Tell him that you are holding it at the station until you receive the change of address, which is postal policy. Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon.
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Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back to the sender after a certain time. Incorrect answer. Please choose another answer. What would you least likely do? It is time for your break, but the work is unfinished, and you are behind schedule. Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case she wants someone to work the mail while you are gone. Ask someone to finish up so you can go on break. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail. The flag on the mail box is up. Leave the letter on the ground, as its outside the scope of your responsibility. Put the letter back in the mail box and leave the flag up to let the owner know the mail was not picked up, so she can examine it.
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Pick up the letter and process it as if it was posted to be mailed. Knock on the mail box owner's door and ask if it's her mail. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them. Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject.
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Later tell the person that was being talked about that those two people gossip about everyone and not to let it bother her. A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there.
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There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has.
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Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
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The Virtual Entry Assessment — MC is a compulsory screening step that you must take and pass if you want to become a mailman. Once you receive this status you can only retake the test after a 12 month period. The difficult nature of the exam and the knowledge that you only have one chance to pass per year, increases the anxiety levels. That is why it is highly recommended to start preparing for the exam as early as possible. Tell Us Your Story — this section will present you with questions about aspects of any previous job positions you may have held.
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You will also be asked about your attendance record, your working relationship with your peers, and how your supervisor may evaluate your performance. Section 2. Describe Your Approach — this section asks you questions that relate to how you handle other people, your approach towards specific parts of your work, and how you would react on a personal level, when placed in certain conditions. Section 3. Work Scenarios Work Situations — in this section you will be given descriptions of possible work situations and then asked how you would react in those work situations. In other words, what you would or would not do under those specific situations. Upon inspecting the details of the form, you notice that the zip code of the recipient is missing. Inform them that you will not be able to accept the parcel without the zip code.
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Ask them to contact their relative for their zip code. Tell them that they can search for the zip code online. Offer to search for the zip code in the USPS database and have the customer confirm it if possible. Instead, this question is put in the postal exam because the organization wants to measure just how helpful you are towards customers, especially those who are not familiar with how the requirements of sending in parcels based on how much details have to be in the forms. Option D would show that you are not just a candidate that would shrug off a customer just because they messed up an application form for their parcel and call it a day. This will allow the USPS to know that you are willing to go the extra mile to show how friendly and helpful employees of the postal service is.
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Option A can be considered as the least likely course of action that you should take as you are not being helpful even though the situation can easily be solved. Describe Your Approach: I value accuracy over speed. ANSWER Correct Answer: Either Highly Agree or Agree Explanation: As a postal officer, it is vital that every parcel, letter, or package is sent to the right recipient, meaning you must be able to deliver them to the correct house or apartment unit no matter how confusing or large the area is.
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How Long is Postal Exam ? The Virtual Entry Assessment is a self-administered assessment that is typically completed in about 45 minutes. The exam must be completed within 72 hours 3 days of submitting an application for a job. This time limit is also present in the virtual entry assessment , which is primarily used for mail handler applicants, the virtual entry assessment , which is for clerks and operators, and the Postal Exam for associates and customer service representatives. As there is a very limited amount of time available for preparations after applying, so it is advisable to start practicing for the exams as soon as you decide you wish to become a mailman.
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Thus, ideally, you should enroll in our preparatory Postal Exam course prior to applying for a job. Just make sure to plan to sit the exam near the end of your three-day time period. This gives you at least a couple of days to prepare using our prep course. The maximum score you can achieve on one of the exams, as well as the VEA , , and , is You will need to achieve a score of at least 70 in order to pass. You can find out what score you attained upon completion of your test by logging into your candidate profile on the USPS website. This indicates that you will not be considered for the job position you applied for. If you can, make good use of a free practice postal exam Previous applicants to USPS who did not get the job and would like to be better-prepared the next time around.
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